Privacy Policy

1. Information We Collect

1.1 Pharmacy Information

Data Type	Description	Purpose
Pharmacy Details	Pharmacy name, ID, license number, address, phone number, email, owner information	Account setup and identification
Installation ID	Unique identifier for each app installation	Device tracking and online status
Registration Data	Date of registration and pharmacy setup information	Account management

1.2 Inventory Data

Data Type	Description
Drug Information	Drug names, generic names, manufacturers, strengths, forms, barcodes, categories
Batch Information	Batch numbers, manufacture dates, expiry dates, quantities, buying prices
Supplier Information	Supplier names, contact details, transaction history
Price History	Historical pricing data for drugs and batches

1.3 Sales and Transaction Data

• Sales Records: Transaction details, items sold, quantities, prices, discounts applied, payment methods
• Returns and Rollbacks: Return transactions, reasons for returns, restocking information
• Profit Tracking: Profit calculations per transaction and per item

1.4 Patient Information

• Basic Patient Data: Patient names, IP/OP numbers, phone numbers, email addresses
• Dangerous Drug History: Records of controlled substance purchases (required for regulatory compliance)
• Prescriber Information: Prescriber names and registration numbers for controlled substances
• Debt Records: Outstanding balances and payment history for credit customers

1.5 User Account Information

• Authentication Data: Username and password (stored as secure hash)
• Security Questions: Encrypted answers for account recovery
• User Activity: Journal entries, todos, reminders, and plans

1.6 Business Intelligence Data

• Financial Metrics: Revenue, profit, profit margins, financial health scores
• Competitive Analysis: Pricing comparisons and market position data
• Performance Metrics: Sales trends, inventory turnover, customer retention rates
• AI Insights: Generated business recommendations and follow-up tracking

1.7 Supervisory Data (Multi-Store Feature)

• Supervisory Relationships: Records of which pharmacies supervise which other pharmacies
• Cross-Pharmacy Analytics: Aggregated performance metrics across supervised pharmacies
• Invite Codes: Temporary codes for establishing supervisory relationships

1.8 Technical Data

• Device Information: Platform (Android/Windows), app version, installation ID
• Connection Data: Online/offline status, heartbeat timestamps, connection quality
• Performance Data: App performance metrics and error logs for troubleshooting
• Credit Balance: Usage credits for AI features

2. How We Use Your Information

2.1 Core App Functionality

• Process sales and manage inventory in real-time
• Track drug batches, expiry dates, and stock levels
• Generate receipts and sales reports
• Manage patient records and dangerous drug register (for compliance)
• Process returns and rollbacks with proper authorization
• Apply discounts and promotions
• Track supplier performance and drug purchases

2.2 Business Intelligence and AI

• Generate financial health reports and competitive positioning analysis
• Provide AI-powered business insights using DeepSeek AI
• Predict optimal stock levels and reorder points
• Identify seasonal patterns and sales trends
• Detect anomalies in business performance
• Generate smart purchase suggestions
• Track implementation of business recommendations

2.3 Multi-Store Supervision

• Allow authorized supervisors to view aggregated performance metrics
• Generate cross-pharmacy comparisons and benchmarks
• Send alerts about critical issues across pharmacies
• Track online/offline status of supervised pharmacies
• Manage supervisory relationships (invite/revoke access)

2.4 Regulatory Compliance

• Maintain dangerous drugs register as required by law
• Track prescriber information for controlled substances
• Generate compliance reports
• Maintain audit trails for sensitive operations

2.5 App Improvement and Support

• Diagnose and fix technical issues
• Improve app performance and user experience
• Develop new features based on usage patterns
• Provide customer support
• Send important updates and security notifications

3. Data Storage and Security

3.1 Local Storage

• All pharmacy data is stored locally on your device using encrypted Hive databases
• Authentication credentials are stored as secure hashes
• Security questions and answers are encrypted
• You maintain full ownership and control of your local data

3.2 Cloud Storage (Optional Features)

Feature	Data Shared	Privacy Status
AI Insights	Anonymized business metrics only	Patient Data NEVER Shared
Multi-Store Supervision	Aggregated, anonymized metrics	Patient Data NEVER Shared
Credit Management	Credit balances only	Basic Usage Data
Heartbeat/Online Status	Pharmacy ID and timestamp	Basic Presence Data

3.3 Data Protection Measures

• All data transmitted to our servers is encrypted using HTTPS
• Passwords are hashed using SHA-256 before storage
• Sensitive answers are encrypted with additional keys
• Database files are stored in app-specific secure storage
• Regular security audits are performed
• Access to supervisory data requires explicit authorization from both parties

4. Data Sharing and Third Parties

4.1 Third-Party Services

Service	Purpose	Data Shared
DeepSeek AI	Business insights generation	Anonymized metrics only (no patient data, no drug names)
Cloud Hosting	Server infrastructure	Encrypted data storage

4.2 Data Sharing Principles

• ✓ We do NOT sell your data to third parties
• ✓ We do NOT share patient information with any third party
• ✓ We do NOT share individual drug sales data outside your organization
• ✓ Supervisory data is only shared between pharmacies that have explicitly authorized the relationship
• ℹ Aggregated, anonymized statistics may be used for industry research (with opt-out available)

5. Your Rights and Choices

5.1 Data Access and Control

Right	How to Exercise
Export Your Data	Settings → Data Management → Export Data
Delete Your Data	Settings → Data Management → Delete All Data
Opt-Out of AI Features	Settings → AI Features → Disable AI Insights
Manage Supervision	Supervision Screen → Revoke Access
Opt-Out of Cloud Sync	Use app entirely offline (all core features work)

6. Data Retention

Data Type	Retention Period
Local Data	Until you choose to delete it
Cloud Metrics (Supervision)	Duration of supervisory relationship + 30 days
AI Insight History	12 months (to track follow-up progress)
Heartbeat Data	30 days
Audit Logs	7 years (for compliance)
Dangerous Drugs Register	As required by law (5-7 years)

7. Children's Privacy

PharmaTude is designed for professional pharmacy use and is not intended for use by children under 18. We do not knowingly collect information from children.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes through the app or via email. Your continued use of PharmaTude after such modifications constitutes acceptance of the updated policy.

9. Your Consent

By using PharmaTude, you consent to:

• The collection and use of information as described in this policy
• The storage of your pharmacy data on your local device
• If you enable supervision features: the sharing of anonymized metrics with authorized supervisors
• If you enable AI insights: the processing of anonymized business data by DeepSeek AI

10. Contact Information

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privacy_tip This privacy policy is compliant with Kenyan data protection regulations and Google Play Store requirements.